FAQs

What is the difference between  Ezy Wrap and Professional Products (PPI)? 
 

Our company name is PPI and the major brand that we have manufactured and sold to doctors, hospitals, and patients since 1963 is called Ezy Wrap. This name reflects your ease of ordering and applying our products. 

 

What is PPI's mission? 
 

Our mission is to promote the highest standards of safety, quality and cost-effectiveness in healthcare to benefit patient care through research, publishing, education, and consultation. 

 

Can you sell directly to the public or do I have to be a physician or a medical clinic? 
 

PPI is authorized to sell directly to the patient. 

 

How do I place an order?  
 

This can be done via our secure website, or by contacting our customer service at 1-800-234-9004 and speaking with a representative. 

 

What are your Customer Service hours?  
 

Monday - Friday 7am - 5pm 
All times are in Central Standard Time 

 

Do you bill to insurance companies?  
 

PPI does not bill to insurance companies. We sell directly to the patient. The patient can then take the invoice that is received with our product and turn it in to the insurance company for reimbursement. 

 

What do I do if I've ordered the wrong product?  
 

Contact customer service immediately and request a return authorization number to return the product. Credit will be issued. 

 

How can I get HCPCS codes for a product that I've ordered?  
 

The suggested HCPCS code is printed on the label of the product, which is found near the bottom of the label, identified as Suggested LCODE. The code (if one is suggested) is immediately after this verbiage. 

 

Is PPI a manufacture or a distributor?  
 

PPI is both a manufacturer and distributor of our product. 

 

What is the carrier for shipping your product?  
 

PPI's preferred carrier is UPS. However, we are able to ship via Federal Express. 

 

What is the cut-off time for ordering and shipping the same day?  
 

To enable our manufacturing facility to better service the customer's needs, we require orders to be received by 10am to ship the same day if item(s) need to be made. Orders that are in stock can be ordered as late as 4pm and still ship the same day. Contact customer service to discuss these possibilities.