What our Customers are saying.... |
Yesterday I called your company and spoke to a wonderful rep named "Patricia". I relayed a problem I had with one of the foam casts made by your company. Let me back track a bit, my 13 year old son recently fractured his leg at school and at our local hospital's emergency room his leg was put in one of your company's foam casts. By the way, we found it easy and comfortable to use and very helpful in keeping his fractured leg immobile and still had the convenience of removing the cast from time to time for personal hygiene and examination. Anyways, one of the clips on the velcro strip happened to break and I didn't know where to get a new one. We went so far as purchasing another foam cast (from another company) and tried using that - but my son said it just wasn't comfortable and it was such a hassle to put on/off. Fortunately, I saw the tag on your cast that gave your website address and that's how I found your toll-free number. Not only was "Patricia" pleasant and friendly - but she was also courteous and professional. She actually contacted a supervisor to see if she could locate me JUST the velcro strip I needed (instead of having to order the whole cast). She took my name/phone number - and within minutes called me back to let me know that they had found an available strip and would gladly send it to me "free of charge". She reassured me that it would be shipped immediately. I am so very grateful for her help!!! My son's injury has been a traumatic experience for him and a cause of much anxiety for us, as parents. He will be missing the last month of school and probably much of the summer, recuperating. It's nice and reassuring to know that he'll atleast have a cast that is comfortable and easy to handle. That your company would provide us with this part without requiring a fee, is gracious of you..and we appreciate it, sincerely. We can tell - just by the handling of this 'small situation'...what kind of quality company you are - and what kind of quality people you hire to represent your company on your customer service lines. Please---if there happens to be only one "Patricia" on your phone rep staff - and you can identify who I spoke with..(she had a southern accent! hahaha if THAT helps any!)---please give her a heartfelt "THANK YOU" from me. |
Great work Amber. You really went out of your way to get the answers about the inserts that fit into your L/S supports. Thanks again. - Ron S., Tampa, FL |
I am a vascular surgeon in San Diego, California. I recently started using the ezywrap Bandages and the patient response has been overwhelming. I use elastic bandages almost on a daily basis for sclerotherapy patients who require one week of compression after each series of vein injections. The patients are required to re-wrap the elastic bandages on a daily basis and they are delighted with the Velcro which greatly facilitates this process. My clinic nurse is also happy not to have any more of those sharp clips sticking her fingertips. I just wanted to let you know that I strongly endorse your product. Best Regards, Vincent J. Guzzetta, M.D. |
"It is refreshing to find a company that stands by its product so completely and is so attentive to its clients. I sincerely thank you for your dedication to producing quality products." Most sincerely yours, S. Appel Pharmacy/Purchaser |
I want to compliment Danielle on her excellent handling of a situation caused by FEDEX. She contact them, got the entire situation resolved and contacted me back with the resolution in record time. Danielle is a great customer service representative. Thanks so much. - S. Ogle |
I have worn the 12" Economy Binder for about 7 days. It appears to be well constructed and snug; yet comfortable. I will from this point foreword purchase all my binders from this company. Thank you for the assistance. With kind regards - J. Baird |
"It is refreshing to find a company that stands by its product so completely and is so attentive to its clients. I sincerely thank you for your dedication to producing quality products." Most sincerely yours, S. Appel Pharmacy/Purchaser |
I wanted to thank Donna for sending me the toe wedge for my night splint. My doctor had prescribed it but I couldn't even get it from the manufacturer and you were kind enough to send it to me. So, this thank you is sincere. Thanks again J. Cavalla |
Just received my order and I wanted to thankyou! I have osteo-arthritus in my hips, I am wearing it right now and can already feel relief from the pain and stiffness! Thank you again for such a wonderful product! I will order again when necessary! - S. Macik |
We are out at UNC-Duke-NC State. Makenzi actually wore the braces in every game. Frankly I am amazed she did, but very glad. She is finicky, so the braces must be good on the range of motion or she would be complaining about how bad they feel... It will protect her from a roll. I have seen a lot of girls wear braces on this trip as there are teams here from all over the country, many of the braces are bulky and awkward looking, but not hers. - Terry M., Midvale, UT |
